Frequently Asked Questions
Everything you need to know about our award-winning jewellery collections.
What materials are used in Sif Jakobs Jewellery?
Our jewellery is crafted from the highest quality 925 Sterling Silver, often plated with 18k gold or rhodium. We exclusively use hand-set AAA cubic zirconia stones to ensure a luxurious, high-shine finish.
How long does shipping take and what are the costs?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 5-7 business days for international orders. Free shipping is available on orders above a specific threshold.
What is your return policy?
We offer a 30-day return policy from the day you receive your order. Items must be returned in their original packaging and in unused condition to be eligible for a full refund.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. We recommend cleaning your jewellery with a soft cloth and storing it in the provided gift box when not in use.
Are your products hypoallergenic?
Yes, all Sif Jakobs Jewellery is nickel-free and crafted from 925 Sterling Silver, making it safe for individuals with sensitive skin or nickel allergies.
Do you offer a warranty on your items?
We provide a 2-year warranty on all our jewellery against manufacturing defects. This warranty covers repairs or replacements but does not cover normal wear and tear or accidental damage.